Optimum Source Research manufactures and distributes research-grade peptides globally.
Due to the sensitive nature of lyophilized peptides — including cold storage requirements, contamination risk, and analytical validation — this policy protects product integrity while ensuring fair resolution where appropriate.
All products are sold strictly for laboratory research use only.
1. Peptide Quality Guarantee
Analytical Testing & Purity
All Optimum Source Research research peptides undergo analytical testing to verify:
• Stated purity specification (typically 99%+ where listed)
• Correct molecular weight and identity
• Batch consistency
Certificates of Analysis (COAs) are hosted directly on each product page for transparency and batch-level verification.
2. Returns & Refunds (Research Peptides)
Due to contamination risk and cold-chain sensitivity, peptide returns are limited.
Unopened Products
Eligible for refund or exchange within 7 days of delivery if:
• Unopened
• Unused
• Properly stored (including -20°C where applicable)
• In original packaging
Improper storage voids eligibility.
Damaged, Defective, or Incorrect Items
Must be reported within 7 days of delivery.
If verified, Optimum Source Research will provide:
• Replacement shipment, or
• Refund (at Optimum Source Research ’s discretion)
Photo documentation and batch details may be required.
3. Non-Returnable Items
The following are not eligible for return or refund:
• Custom peptide synthesis or made-to-order batches
• Opened or reconstituted vials
• Contaminated products
• Improperly stored peptides
• Products altered after delivery
• Orders outside the 30-day window
• Products used outside laboratory research designation
Peptides are highly sensitive biomaterials. Once compromised, integrity cannot be guaranteed.
4. Return Authorization Process
To request a return, contact:
support@OptimumSourceResearch .com
Include:
• Order number
• Product name
• Reason for return
• Supporting documentation (photos or lab results if applicable)
An approved Return Merchandise Authorization (RMA) is required prior to shipment.
Unauthorized returns may be refused.
5. Shipping Policy
Free Shipping
All peptide orders include free shipping.
Optimum Source Research operates warehouse locations in:
• United States
Orders ship from the warehouse closest to the delivery address based on inventory availability.
All shipments within the USA, are handled as domestic shipping when fulfilled from local warehouses.
Processing Time
Orders are processed within 1 business day after cryptocurrency payment confirmation via Blockonomics.
Tracking
Tracking information is typically provided within 1–2 hours of dispatch.
Customers may also log into My Account at Optimum Source Research.com to track order status.
Optimum Source Research is not responsible for carrier delays, customs inspections, or force majeure events beyond our control.
6. Reshipment Guarantee
Optimum Source Research provides free reshipment in verified cases of:
• Carrier-confirmed lost parcel
• Verified non-delivery
Customers must contact support within 7 days of expected delivery date to initiate investigation.
Reshipment Exclusions
Reshipment does not apply in cases involving:
• Incorrect or incomplete shipping address
• Missing apartment/unit number
• Incorrect postal code
• False recipient information
• Failure to collect parcel
• Delivery issues caused by customer-requested changes
Customers are responsible for providing accurate shipping details at checkout.
7. Payments
Optimum Source Research accepts cryptocurrency payments only.
Payments are processed securely through Blockonomics at checkout.
Orders are processed after blockchain confirmation.
Customers are responsible for:
• Sending payment to the correct wallet address
• Paying the exact invoice amount
• Completing payment within the allotted time window
Cryptocurrency transactions are irreversible. Payments sent incorrectly cannot be recovered.
8. Final Sales & Limitation of Liability
All peptide sales are considered final except as expressly stated in this policy.
By placing an order, you acknowledge that:
• Products are sold strictly for laboratory research use
• Products are not intended for human consumption, diagnosis, or therapeutic use
• You assume responsibility for regulatory compliance in your jurisdiction
• You are responsible for proper storage and handling
Optimum Source Research ’s maximum liability shall not exceed the amount paid for the order in dispute.